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Frequently asked questions

What should I pay first?

Housing, utilities, food, transportation and medicine.

Should I call creditors?

Yes, before you fall behind.

What is 211?

A service connecting people to local help.

Are payday loans a good idea?

They can be very costly.

How do I start saving?

Save a small amount each paycheck.

What is credit counseling?

Help with budgets and debt plans.

What if I cannot pay rent?

Talk to your landlord and seek rental assistance.

What if collectors call?

Know your rights and ask for validation.

How do I avoid scams?

Avoid upfront fees and guarantees.

Can I get food help?

Check SNAP, WIC and food banks.

How often should I review my budget?

Weekly during tight times.

What if I feel overwhelmed?

Take one step at a time and ask for help.

Which bills should I pay first if I cannot pay all of them?

Usually housing, utilities, food, transportation and medicine, then taxes and court-ordered payments, then unsecured debts.

What benefits should I check?

SNAP, WIC, Medicaid or marketplace coverage, unemployment insurance and the Earned Income Tax Credit.

Can I get help with my mortgage?

Call your servicer before you miss a payment and talk to a free HUD-approved housing counselor.